Authored By: Sarah
03 Nov 2021

BFSI Contact Center Analytics: Top Drivers that will Enable COVID-19 Recovery

Growth Drivers and Market Forecast for 2022-2026

The Global BFSI Contact Center Analytics Market is projected to grow by $ 326.61 mn, accelerating at a CAGR of 15.26% till 2026. This research report delineates the growth drivers that will boost market growth along with a detailed analysis of the market segments, trends and challenges that are likely to impact market growth.


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BFSI Contact Center Analytics Market: What are the factors that will drive market growth?

Technavio has identified  Need to improve CRM for effective revenue generation as one of the key factors that will drive this market. This research report provides a comprehensive analysis of this and all the other factors that will propel market growth. The report also takes into account the current market scenario, trends, and challenges that are likely to impede growth. The objective of this research report is to equip clients with actionable insights that will help them leverage opportunities and formulate growth strategies for their business.

Top Drivers for BFSI Contact Center Analytics Market Size to Grow by $ 326.61 mn During 2022-2026

BFSI Contact Center Analytics Market: Growth Segments

This research report provides insights into the current market share of each segment along with growth projections for the next five years. In addition, the report also offers a detailed impact analysis of various trends, drivers, and challenges on each market segment along with insights into the way forward. These insights will equip clients with information that will help them design a growth strategy for their business and area of operation. BFSI Contact Center Analytics Market is segmented by Deployment (cloud-based and on-premises) and Geography (North America, Europe, APAC, South America, and MEA). Request our Free Sample Report

BFSI Contact Center Analytics Market: Vendor Landscape

The BFSI Contact Center Analytics Market is fragmented and market growth of the depends on market conditions, government support, and industry development. Our report offers a detailed study of all the factors that can influence growth. 8x8 Inc., Cisco Systems Inc., Enghouse Systems Ltd., Genesys Telecommunications Laboratories Inc., Genpact Ltd., Mitel Networks Corp., NICE Ltd., Oracle Corp., SAP SE, and Verint Systems Inc. are some of the major market participants. The report also provides insights into the growth prospects of each of these leading players along with their product pipelines.

Technavio also offers custom research reports with detailed insights assessing the market from a global as well as regional perspective. This customized report will help clients keep up with new product launches in direct & indirect or related markets. It will also provide insights on upcoming developments along with pipeline analysis of vendor operations and the impact of government regulations.

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The report provides insights into the following FAQs:

  1. What is the market CAGR?
    The market is accelerate at a CAGR of 15.26%.
     
  2. What is the incremental growth of the market?
    The market is expected to grow by $ 326.61 mn through 2022-2026.
     
  3. What is a key factor driving this market?
    Need to improve CRM for effective revenue generation will drive market growth over the forecast period.
     
  4. What are the key regions covered in this market research report?
    North America, Europe, APAC, South America, and MEA are the key regions featured in this research report.
     
  5. Which is the leading geographic region for this market:
    43% growth will originate from North America
     
  6. Who are the leading market vendors?
    The leading vendors in this market are 8x8 Inc., Cisco Systems Inc., Enghouse Systems Ltd., Genesys Telecommunications Laboratories Inc., Genpact Ltd., Mitel Networks Corp., NICE Ltd., Oracle Corp., SAP SE, and Verint Systems Inc.
     
  7. What are the market segments covered in this report?
    The market is segmented by Deployment (cloud-based and on-premises) and Geography (North America, Europe, APAC, South America, and MEA)
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