OSS/BSS Software Market Driven by Cloud Adoption and 5G Expansion (2024-2028)

The operations support business support (OSS BSS) software market is projected to grow by USD 70.2 billion between 2023 and 2028, registering a CAGR of 15.2%. Market expansion is driven by the increasing adoption of cloud-based BSS solutions, the rise of pre-commercial 5G trials, and the ongoing digital transformation in the telecommunications industry. However, a lack of in-house expertise in managing these systems poses a challenge, leading to greater reliance on outsourced and managed services.

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Market Segmentation

By Product

• OSS
• BSS

By Deployment

• Cloud-based
• On-premises

By Solution Type

• Network Planning and Design
• Service Delivery
• Service Fulfillment
• Service Assurance
• Customer and Product Management
• Billing and Revenue Management
• Network Performance Management
• Others

By Organization Size

• Small and Medium-sized Enterprises
• Large Enterprises

Regional Market Trends

North America

• Canada

• US

Europe

• Germany

• UK

APAC

• China

• Japan

South America

Middle East and Africa

• South Africa

Market Dynamics

Drivers

• Growing adoption of cloud-based BSS: Cloud-based OSS and BSS solutions provide agility, scalability, and operational efficiency, making them the preferred choice for telecommunications service providers and SMEs. Cloud computing and automation tools enhance network information management, fault management, service provisioning, configuration, and customer experience.

Trends

• Pre-commercial 5G trials: Telecom companies are increasingly integrating cloud computing, automation, and IoT-enabled solutions for managing network inventory, service fulfillment, and network architecture. OSS and BSS software play a crucial role in optimizing 5G network planning and customer management.

Challenges

• Lack of in-house expertise: The complexity of next-generation telecom networks demands continuous skill upgrades. The integration of cloud solutions, AI, AR, VR, and IoT requires telecom operators to rely on third-party service providers to manage OSS/BSS systems efficiently.

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Key Players

• Accenture Plc
• Amdocs Ltd.
• Aria Systems Inc.
• Cerillion Plc
• CHR Solutions
• Comarch SA
• Hansen Technologies Ltd.
• Hewlett Packard Enterprise Co.
• Hitachi Ltd.
• Huawei Technologies Co. Ltd.
• NEC Corp.
• New Era Technological Support S.A.
• Nokia Corp.
• Optiva Inc.
• Oracle Corp.
• SAP SE
• Saskatchewan Telecommunications Holding Corp.
• SUBEX Ltd.
• Telefonaktiebolaget LM Ericsson
• Tridens doo

Recent Developments

• November 2024 – Amdocs launched a new cloud-based OSS/BSS solution to enhance telecom service automation, leveraging AI-driven analytics and real-time monitoring.
• October 2024 – Ericsson acquired a leading AI-powered BSS solutions provider to strengthen its OSS/BSS market position.
• September 2024 – Huawei released an updated end-to-end OSS/BSS platform with 5G network capabilities for optimized customer service management.
• August 2024 – Oracle introduced a billing and revenue management suite with AI and analytics tools to improve customer account management and cost efficiency.