Latest News- Technical Support Outsourcing Market: Help Desk is expected to lead the Type segment during 2024-2028

The Technical Support Outsourcing Market is being driven by Increasing need for cost-effective solutions to improve efficiency

The Technical Support Outsourcing Market is expected to grow at a CAGR of 7.99% during 2023 and 2028. During this period, the market is also expected to show a growth of USD 17.3 billion. The technical support outsourcing market is experiencing significant growth as a result of the increasing adoption of chatbots in various industries. These AI-powered tools are revolutionizing business communication, enabling instant and customized engagement in the supply chain. Machine Learning as a Service (MLaaS) integrated chatbots can analyze customer situations and generate appropriate responses in real-time, enhancing the customer experience. By reducing the need for human intervention, enterprises can provide swift solutions and minimize reliance on repair personnel. The integration of chatbots into technical support outsourcing services is a strategic move to improve efficiency and elevate customer satisfaction. 

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Which Factors Are Causing a Surge in Market Growth?

The market is segmented based on

• Type
  • Help Desk
  • Call Center Services
  • Managed Technical Support
• Business Segment
  • Large enterprises
  • SMEs
• End-User
  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Retail & E-commerce
• Geography
  • APAC
    • China
    • India
    • Japan
  • South America
    • Brazil
    • Argentina
  • Europe
    • Germany
    • UK
    • France
    • Italy
  • North America
    • Canada
    • US
  • Middle East and Africa
    • Egypt

According to Technavio, There are several factors that are causing the market to flourish during the forecast period, which are as follows: 

• Increasing need for cost-effective solutions to improve efficiency
• Need for enterprises to focus on core competencies
• Vendors expertise in providing technical support

However, the market also witnesses some limitations, which are as follows:

• Outsourcing can compromise quality of technical support
• Threat to data security and privacy
• Staff shortage in emerging economies

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Market Scope in Technical Support Outsourcing Market Research Report

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Research Analysis Overview

The Technical Support Outsourcing Market encompasses various IT services, including IT Infrastructure Management, System Administration, Network Management, Security Operations Center, Data Center Operations, Cloud Migration, and Cloud Management. Other offerings consist of Agile Development, Software Development Lifecycle, Application Performance Management, IT Asset Management, Service Catalog, IT Service Portfolio, IT Governance, IT Compliance, Risk Management, Business Continuity Planning, and Disaster Recovery Planning. Additionally, there are Incident Response Plans, Root Cause Analysis, Performance Monitoring, Capacity Planning, Service Level Reporting, Service Desk Automation, AI-powered Support, Virtual Agents, Knowledge-based Support, Proactive Monitoring, Predictive Analytics, Service Desk Optimization, Customer Journey Mapping, Customer Sentiment Analysis, Customer Feedback Management, Customer Success, Managed Security Services, Endpoint Security, Network Security, Data Loss Prevention, Vulnerability Management, and Penetration Testing.

Market Research Overview

The Technical Support Outsourcing Market encompasses businesses specializing in IT Support services, including Help Desk, Remote Support, Technical Support, Customer Support, Software Support, Hardware Support, and Cloud Support. This market falls under the broader category of the global systems software market, which includes organizations involved in the development and production of application and systems software, as well as database management software. According to Technavio, the global systems software market size is determined by the consolidated revenue generated by companies providing various types of systems software, including cloud-based solutions. This market excludes entities producing home entertainment software.. Industries are leveraging the products belonging to the market for customer engagement, transactional notifications, and promotional offers.

Technavio Research
Jesse Maida
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Website: www.technavio.com/