Technical Support Outsourcing Market Analysis 2022-2026: APAC will Lead the Market with a 58% Growth Rate
The technical support outsourcing market share will post an incremental growth of USD 13.99 billion, progressing at a CAGR of 7.47% during the forecast period. The increasing need for cost-effective solutions to improve efficiency will offer immense growth opportunities to market vendors. The technical support outsourcing market is fragmented, and the vendors are deploying growth strategies such as low-pricing strategies and strengthening the local customer base to compete in the market.
Technavio’s report on “Technical Support Outsourcing Market by Type and Geography - Forecast and Analysis 2022-2026” provides a detailed analysis of the prevalent market forces, trends, and challenges likely to impact the market in focus.
The technical support outsourcing market is segmented by Type (Helpdesk and call center) Geography (APAC, South America, Europe, North America, and Middle East and Africa)
The growth of the technical support outsourcing market size in the helpdesk segment will be significant during the forecast period. The growing need for cost reduction will increase the technical support outsourcing market growth in APAC. 58% of the market's growth will originate from APAC during the forecast period. China and India are the key markets for the technical support outsourcing market in APAC.
The increasing need for cost-effective solutions to improve efficiency will directly influence the sales of the technical support outsourcing market. In addition, the emergence of chatbots is one of the major technical support outsourcing market trends that will positively impact market growth. However, outsourcing leading to compromise on the quality of technical support will hamper the technical support outsourcing market growth.
The market is fragmented due to the presence of several players. Some of the major technical support outsourcing market vendors are Accenture Plc, Aress Software and Education Technologies P Ltd., Collabera Inc., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., ISPL Support Services, Octopus Tech, Qcom Outsourcing Ltd., Suma Soft Pvt. Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc.
To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their position in the slow-growing segments. To survive and succeed in such an intensely competitive market, players must distinguish their product and service offerings through clear and unique value propositions.
Download the Free PDF sample report for highlights on the market size, growth momentum, regional growth opportunities, vendor analysis, and other factors influencing the growth of the market.
Precise market size estimation during the forecast period 2022-2026).
CAGR of the technical support outsourcing market forecast during 2022-2026.
Market-level data on units, average selling prices, and values of the technical support outsourcing market share.
Prediction on the upcoming trends, drivers, and factors that challenge the growth of the technical support outsourcing market.
Technical support outsourcing industry growth across APAC, South America, Europe, North America, and Middle East and Africa.
