Authored By: Sarah
11 Jul 2024

 ITSM Market in Latin America Size to grow by USD 509.72 million between 2024-2028

According to a research report “ ITSM Market in Latin America” by Deployment (Cloud, On-premises) Application (Configuration management, IT asset management and IT service desk, Availability and performance management, Network management, Others) Geography (Latin America)- Global Forecast to 2028 published by Technavio, the market size is estimated to grow by USD 509.72 million, at a CAGR of  12.15% during the forecast period. ITSM (IT Service Management) solutions play a pivotal role in managing IT incidents and problems across various industries and businesses in Latin America. These solutions optimize the service recovery process following disruptions, ensuring minimal downtime. By offering omnichannel transparency and support, ITSM tools facilitate efficient identification, capturing, and prioritization of incidents based on organizational objectives. Modern ITSM systems intelligently route incidents with associated data decks and escalation triggers to the resolution team, enabling IT service delivery managers to maintain visibility into enterprise-wide IT service incidents. This transparency leads to swift incident resolution, ultimately resulting in enhanced customer satisfaction.

Browse market data tables, figures, and in-depth TOC on “ITSM Market in Latin America” by Deployment (Cloud, On-premises) Application (Configuration management, IT asset management and IT service desk, Availability and performance management, Network management, Others) Geography (Latin America) Global Forecast to 2028. Download Free Sample


By Deployment, the Cloud segment is projected to dominate the market size in 2024

The IT service management (ITSM) market in Latin America is undergoing substantial expansion and modernization. Businesses spanning diverse sectors are increasingly acknowledging the value of implementing ITSM frameworks and solutions to enhance operational productivity, provide superior services, and guarantee customer contentment. The configuration sector within the ITSM market holds a pivotal position in this evolution. Configuration management is the discipline of cataloging, documenting, and managing the configuration items (CIs) within an organization's IT infrastructure. These CIs encompass hardware, software, network devices, applications, and other vital components that are indispensable for delivering IT services. The configuration sector in the ITSM market offers specialized tools, methodologies, and industry-standard practices to facilitate efficient configuration management.

By Application, Configuration management  segment is expected to hold the largest market size for the year 2024

The cloud segment of the IT service management (ITSM) market in Latin America is experiencing robust growth due to the increasing adoption of cloud technologies and the demand for advanced service management capabilities. ITSM refers to the process-driven framework that enables organizations to effectively deliver, manage, and support IT services. Cloud-based ITSM solutions offer significant cost savings and flexibility, making them an attractive option for businesses in the region. Traditional on-premises ITSM implementations can involve substantial upfront investments and ongoing maintenance costs, which may hinder smaller organizations from implementing effective service management solutions. The cloud segment's growth in Latin America is further fueled by the region's increasing digital transformation and the need for agile and scalable ITSM solutions.

Latin America is forecasted to hold the largest market size by region in 2024

The ITSM market in Latin America, with a particular focus on Brazil, is poised for substantial expansion over the forecast period. This growth is attributed to the increasing adoption of cloud solutions and technological advancements, including AI and the Internet of Things (IoT). Government entities in the region are prioritizing resource management efficiency and are investing in smart infrastructure projects, such as smart lighting, buildings, parking, and transportation. In March 2018, Brazil sanctioned the implementation of a national IoT strategy to foster the country's IoT aspirations in the verticals of smart cities, agriculture, manufacturing, and healthcare. The escalating investments in smart city initiatives will fuel the demand for interconnected systems and IoT devices.

The ITSM Market in Latin America growth and forecasting report also includes detailed analyses of the competitive landscape of the market growth and forecasting and information about 20 market companies, including:

  • Bitrix Inc.
  • BMC Software Inc.
  • Broadcom Inc.
  • Citrix Systems Inc.
  • Freshworks Inc.
  • Fujitsu Ltd.
  • Hewlett Packard Enterprise Co.
  • IFS World Operations AB
  • International Business Machines Corp.
  • InvGate
  • Ivanti Software Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • SAP SE
  • ServiceNow Inc.
  • SolarWinds Corp.
  • SysAid Technologies Ltd
  • Tata Consultancy Services Ltd.
  • Zoho Corp. Pvt. Ltd.
  • Zendesk Inc.

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Research Analysis Overview

The ITSM (IT Service Management) market in Latin America is experiencing significant growth as enterprises adapt to the hybrid workplace model and the increasing importance of digital transformation. With the rise of remote working, internal IT support teams have had to rely heavily on ITSM software to manage service level agreements (SLAs), maintain quality standards, and address reliability concerns. The IT industry dynamics in Latin America are shaped by various factors, including digital transformation, cost reduction, and cybersecurity concerns. ITSM tools and cloud-based solutions have become essential for IT organizations to manage their IT infrastructure and IT services effectively. Data gathering and procurement strategies are critical considerations for enterprises looking to invest in ITSM tools. Cloud computing and automation are key trends in the ITSM market, offering cost savings and improved efficiency. However, the recession and economic instability in some Latin American countries may impact the growth of the ITSM market. Cybersecurity concerns remain a significant challenge for IT teams in Latin America, and ITSM tools must meet the highest quality standards to ensure data security. Procurement strategies must prioritize cloud solutions and automation to address these concerns while also reducing costs and improving IT services. Overall, the ITSM market in Latin America is poised for growth, driven by the need for reliable IT infrastructure and efficient IT services.

Market Research Overview

The ITSM (IT Service Management) market in Latin America is experiencing significant growth, driven by various industries such as travel and hospitality, retail, IT and telecommunication, government and education, manufacturing, BFSI (Banking, Financial Services, and Insurance), and others. The region's ITSM market is witnessing increased adoption due to the digital transformation taking place in these industries. Database management systems, network management, performance management, configuration management, and cloud deployment are some of the key areas of focus for ITSM in Latin America. With the rise of cloud services, telecom businesses, and mobile devices, there is a growing need for ITSM tools that offer remote accessibility, cybersecurity, and unified visibility. Government agencies and BFSI industries are also investing in ITSM solutions to ensure service level agreements and quality standards are met, addressing reliability concerns. The US IT sector, telecommunication giants, and cloud-based ecosystems are driving the market, with 5G subscriptions and content mobilization becoming increasingly popular. The manufacturing industry is focusing on data capture and operational efficiency, while the retail industry is leveraging ITSM tools for cost reduction and applications. The infrastructure setup for IT organizations is shifting towards hybrid workplace models, and ITSM software is becoming essential for internal IT support and IT teams. Cybersecurity concerns and cloud computing are key procurement strategies for enterprises in the region. The recession has led to increased automation in ITSM tools, making them more cost-effective. The ITSM market in Latin America is expected to continue growing, driven by the IT industry dynamics and the increasing adoption of cloud-based solutions.


Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200

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