Knowledge Management Software Market Analysis 2025-2029

The knowledge management software market size is forecast to increase by USD 28.33 billion at a CAGR of 14.3% between 2024 and 2029. This growth is primarily driven by the increasing importance of skill development and employment, alongside the rising influence of data analytics in digital education, which organizations are leveraging to improve learning outcomes.

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Market Segmentation

By Deployment:

• On-premises: This segment remains significant, especially in sectors like BFSI and healthcare. On-premises solutions offer secure data control, though they come with added maintenance costs.
• Cloud-based: Cloud-based knowledge management systems are increasingly preferred due to their scalability, reduced costs, and ease of access.

By End-User:

• Large Enterprises: Larger organizations are leading the adoption of knowledge management systems.
• SMEs: Small and medium-sized enterprises are increasingly adopting these solutions to improve collaboration and knowledge sharing.

Geography:

• North America: Estimated to contribute 38% to the global market growth, with the US being a significant adopter of knowledge management platforms.
• APAC: Including major players like China, India, Japan, and South Korea, APAC is witnessing growing adoption of these systems.
• Europe: Including Germany and the UK, Europe continues to be a key player in the adoption of knowledge management software.
• South America: Brazil is the leading country in this region for knowledge management software.
• Middle East and Africa: This region is showing increasing interest in these solutions as companies seek to optimize knowledge management processes.

Market Dynamics

Drivers:

• Skill Development and Employment: A key driver for the market is the rising emphasis on skill development, particularly in the US, where IT professionals are investing in learning new technologies like big data analytics and cloud computing. This surge in skill development has increased the adoption of digitized courses, driving the demand for knowledge management software.

Trends:

• Data Analytics in Digital Education: The integration of AI, Machine Learning, and Data Analytics into knowledge management systems has been a significant trend. These technologies enhance data analysis, decision-making, and knowledge sharing, providing organizations with actionable insights.

Challenges:

• Operational Challenges: Despite the advantages, organizations face challenges such as software implementation and maintenance issues, which can hinder the full adoption of knowledge management software. These challenges include version discrepancies, training needs, and the complexity of personalizing reports.

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Key Players

• Atlassian Corp Plc
• Bitrix Inc.
• Bloomfire Inc.
• BMC Software Inc.
• eGain Corp.
• eXo Platform SAS
• Freshworks Inc.
• HCL Technologies Ltd.
• Igloo Inc.
• IBM Corp.
• MangoApps Inc.
• Notion Labs Inc.
• Oracle Corp.
• ProProfs
• SAP SE
• SkyPrep Inc.
• Tata Sons Pvt. Ltd.
• Upland Software Inc.
• Zendesk Inc.
• Zoho Corp. Pvt. Ltd.

Latest Market Developments

• November 2024: Microsoft introduced AI-powered features in SharePoint, enhancing knowledge sharing and collaboration with smarter document management, automated content tagging, and advanced search capabilities.
• August 2024: Atlassian announced new developments aimed at improving team knowledge sharing.
• May 2020: Philips launched a knowledge management platform to transform from a product-based to a solutions-based company, aiming to save time for workers across its global workforce.