Authored By: Sarah
11 Jul 2024

 IT Services Market Size to grow by USD 685.91 billion between 2024-2028

According to a research report “ IT Services Market” by End-user (Technology and telecommunication, BFSI, Travel and hospitality, Healthcare, Media and others) Service (IT consulting and other services, Internet services and infrastructure, Data processing and outsources services) Geography (APAC, North America, Europe, South America, Middle East and Africa)- Global Forecast to 2028 published by Technavio, the market size is estimated to grow by USD 685.91 billion, at a CAGR of over 8.74% during the forecast period. In today's business landscape, the integration of Artificial Intelligence (AI) into IT services is becoming a strategic priority for organizations worldwide. By leveraging AI technologies, businesses can automate various processes within their information services, leading to enhanced process efficiency and effectiveness. With approximately half of the workforce in many businesses dedicated to administrative tasks, the integration of AI can significantly improve Return on Investment (ROI) and reduce operational costs. Furthermore, AI enables the categorization and tagging of vast amounts of data, making it easily searchable and accessible for future use. This not only improves the overall quality and integrity of information service processes but also enhances the competitive edge of businesses in their respective industries.

Browse market data tables, figures, and in-depth TOC on “IT Services Market” by End-user (Technology and telecommunication, BFSI, Travel and hospitality, Healthcare, Media and others) Service (IT consulting and other services, Internet services and infrastructure, Data processing and outsources services) Geography (APAC, North America, Europe, South America, Middle East and Africa) Global Forecast to 2028. Download Free Sample


By End-user, the Technology and telecommunication segment is projected to dominate the market size in 2024

In the realm of Information Technology (IT) services, consulting and related offerings encompass consulting, systems integration, information management, and education and training. IT consulting specifically refers to strategic advisory services that enable clients to assess diverse technology and methodology options, thereby fostering alignment between their IT and business strategies. These services encompass strategic planning, architectural design, operational optimization, and implementation support, all geared towards enhancing clients' network capabilities in line with their IT objectives. Strategic planning involves providing expert guidance on network requirements assessment and system implementation strategies, ensuring effective alignment of IT initiatives with business processes. IT consulting empowers businesses to execute IT strategies and deploy solutions that foster business-IT alignment and drive IT projects within their operational frameworks.

By Service, IT consulting and other services  segment is expected to hold the largest market size for the year 2024

IT consulting and associated services encompass consulting, systems integration, information management, and education and training. Consulting services offer expert guidance to clients in assessing optimal technology and methodology strategies, ensuring the alignment of their IT networks with business or process strategies. These services provide strategic planning, including advisory services that evaluate network requirements and formulate system implementation strategies, as well as architectural, operational, and implementation planning to support clients' IT initiatives. IT consulting empowers businesses to implement effective IT strategies and solutions, fostering business-IT alignment and driving IT initiatives within their processes.

APAC is forecasted to hold the largest market size by region in 2024

The Asia Pacific (APAC) region presents a significant growth opportunity for IT services due to the region's rapid technology adoption and the proliferation of small and medium-sized enterprises (SMEs). Although North America and Europe currently dominate the IT services market share, APAC is projected to witness the fastest growth during the forecast period. IT services contracts in APAC are expanding at a remarkable pace compared to other regions. This expansion is primarily driven by the increasing utilization of advanced technologies, such as cloud computing and analytics, and the expanding customer base. Major IT service providers are responding to this growth by expanding their offerings through strategic mergers and acquisitions (M&As) to stay competitive in the market.

The IT Services Market growth and forecasting report also includes detailed analyses of the competitive landscape of the market growth and forecasting and information about 20 market companies, including:

  • Accenture Plc
  • Inc.
  • Avaya LLC
  • Broadcom Inc.
  • Cisco Systems Inc.
  • Cognizant Technology Solutions Corp.
  • Dell Technologies Inc.
  • DXC Technology Co.
  • Fortinet Inc.
  • Fujitsu Ltd.
  • Hewlett Packard Enterprise Co.
  • Huawei Technologies Co. Ltd.
  • International Business Machines Corp.
  • Infosys Ltd.
  • Juniper Networks Inc.
  • Larsen and Toubro Ltd.
  • Microsoft Corp.
  • Nokia Corp.
  • Oracle Corp.
  • Tata Consultancy Services Ltd.

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Research Analysis Overview

The IT services market is witnessing significant growth as businesses in various sectors, including retail and IT & telecom, embrace digital transformation. IT services encompass design and implementation of technologies, as well as operations and maintenance. Large enterprises are investing in on-premises deployment, big data analytics, data management, application management, and proactive IT services. Retail and IT & telecom sectors are leveraging IT services to enhance customer experience, optimize operations, and gain insights through big data solutions and machine learning (ML). In the wake of social estrangement and lockdowns, IT companies have become essential for businesses, providing managed security services, IT support services, and cybersecurity solutions. Businesses are focusing on planning, security strategy, innovation resources, and digital tools to stay competitive. Data privacy regulations, connected devices, and e-commerce are driving the demand for IT services that prioritize privacy protection and data security. Innovation and automation are key criteria for firms choosing IT services, with cloud computing offering scalability and cost savings. IT services are crucial for digital transformation, enabling businesses to adapt to the changing technological landscape and stay ahead of the competition. With the increasing importance of IT services, firms are looking for reliable and efficient service providers to meet their unique needs.

Market Research Overview

The IT services market is experiencing significant growth, particularly in the cloud sector, driven by the simplicity of deployment, cost savings, and operational agility it offers. Cloud services industry includes various types of services such as hardware support services, software services, Business Process Outsourcing (BPO) services, coding industries, web design, human resources, accounting, and more. End-use industries like retail and IT & telecom are major consumers of IT services. Service types include design & implementation, operations & maintenance, and consulting. The total revenue generated from the IT services market is expected to increase, with cloud-based IT services leading the way due to their feasibility and high success rate. However, there are market restraints such as anxiety over skilled labour, experience, and the skills shortage. Economic expansion and post-pandemic operations are also impacting business plans. Cost savings and resource waste reduction are key priorities for businesses, leading to automation adoption and the need for a highly-skilled labour force. Market conditions and business models are also evolving, with remote working becoming more common in the professional services industry. Customer experience and tailored pricing are important factors in meeting client demand. IT infrastructure is a critical area of investment, with emerging countries and member states focusing on environmental goals and research funding. Security strategy and innovation resources are essential for digital transformation and the adoption of digital tools like Big data analytics, data management, application management, proactive and reactive IT services, and machine learning. Cybersecurity solutions, privacy protection, and data security are crucial for businesses dealing with connected devices and Big data solutions. Innovation & automation, cybersecurity, and digital technologies like cloud computing are future development drivers for the IT services market. IT companies must adapt to these trends to remain competitive and provide a competitive advantage to their clients.


Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200

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