Authored By: Sarah
11 Jul 2024

 Hospitality Robots Market Size to grow by USD 471.77 million between 2024-2028

According to a research report “ Hospitality Robots Market” by End-user (Hotels, Restaurants and bars, Travel and tourism industry) Distribution Channel (Online, Offline) Geography (North America, Europe, APAC, South America, Middle East and Africa)- Global Forecast to 2028 published by Technavio, the market size is estimated to grow by USD 471.77 million, at a CAGR of  14.19% during the forecast period. Professional service robots augment human capabilities in the hospitality industry, streamlining operations and ensuring safety. While these robots employ cameras, sensors, and software for agile movement, they lack the ability to make complex decisions based on sensory data. To enhance their efficiency, robot suppliers are integrating Artificial Intelligence (AI) into their professional service robots. AI, a neural network that mimics human intelligence, is currently being utilized predominantly in robotic visual systems and machine learning applications.

Browse market data tables, figures, and in-depth TOC on “Hospitality Robots Market” by End-user (Hotels, Restaurants and bars, Travel and tourism industry) Distribution Channel (Online, Offline) Geography (North America, Europe, APAC, South America, Middle East and Africa) Global Forecast to 2028. Download Free Sample


By End-user, the Hotels segment is projected to dominate the market size in 2024

The global hospitality robots market is witnessing significant growth, driven primarily by the adoption of online sales channels. In today's digitalized hospitality industry, online distribution platforms have become essential for procuring and deploying robotic solutions. These channels enable hospitality establishments to browse, compare, and purchase a diverse range of hospitality robots tailored to their specific needs and requirements. Online distribution offers numerous benefits, including convenience, cost savings, and access to a wider pool of options for both buyers and sellers in the hospitality robots market. The surge in online sales is a testament to the industry's increasing embrace of automation and digitalization to enhance guest experiences and operational efficiency.

By Distribution Channel, Online  segment is expected to hold the largest market size for the year 2024

The hospitality robots market is primarily driven by the hotel sector, which holds the largest market share and is projected to continue its dominance throughout the forecast period. Hotels are increasingly adopting robots to replace human personnel, particularly in the wake of the pandemic, to ensure social distancing. Notable hotel corporations such as Marriott and Hilton are integrating robots for tasks including housekeeping, cleaning, luggage transport, and food and beverage delivery to guest rooms. The popularity of robots, such as the Rose robot, in the hotel industry is on the rise, and the expanding hotel sector and the adoption of robotic automation are expected to fuel the demand for hospitality robots over the forecast period.

North America is forecasted to hold the largest market size by region in 2024

The North American hospitality industry, characterized by its early adoption of advanced technologies, presents significant growth opportunities. Technologically advanced economies in the US and Canada, coupled with the strong market presence and penetration of leading suppliers, propel the region's market expansion. In March 2021, Honeywell International Inc., a US-based tech giant, unveiled an enhanced supply chain software suite to boost efficiencies, enhance customer experiences, and enable better tracking and monitoring of operations for enterprises. Notably, numerous hotel and hospitality management cloud software providers cater to small hotels and hotel chains in the region, underscoring the market's potential.

The Hospitality Robots Market growth and forecasting report also includes detailed analyses of the competitive landscape of the market growth and forecasting and information about 20 market companies, including:

  • Awabot
  • Bear Robotics Inc.
  • Connected Robotics Inc.
  • Hyundai Motor Co.
  • KNEXT GmbH
  • Knightscope Inc.
  • Pudu Technology Inc.
  • Pypestream LLC
  • Quantum Robotics
  • Relay Robotics Inc.
  • Richtech Robotics Inc.
  • Shanghai Gaussian Automation Technology Development CO. LTD.
  • Shanghai Qinglang Intelligent Technology Co. Ltd.
  • Singapore Technologies Engineering Ltd.
  • sliQue Robotics
  • SoftBank Robotics Group Corp.
  • Tailos
  • LG Electronics Inc.

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Research Analysis Overview

The Hospitality Robots Market is experiencing significant growth as the travel and tourism industry seeks to increase productivity and efficiency in various areas, from housekeeping and room service to customer service and public areas. Autonomous machines and robotic systems are being integrated into hotels, bars, and restaurants to perform a variety of tasks, including cleaning, disinfecting, and storage services. These robots utilize advanced technologies such as IoT, ML, and AI to optimize their performance and enhance the guest experience. Mobile Guidance Robots are being used for front desk and reception duties, providing 24/7 availability and reducing wait times for guests. Front Desk Robots can handle check-ins and check-outs, answer guest queries, and even provide recommendations for local attractions. Security robots are also being employed to ensure guest safety and monitor public areas. The integration of robots in the hospitality industry not only improves efficiency but also offers a unique and memorable guest experience. In conclusion, the Hospitality Robots Market is transforming the way hotels, bars, and restaurants operate, providing cost savings, increased productivity, and enhanced guest experiences through the use of advanced technologies such as IoT, ML, and AI. From cleaning and disinfecting to customer service and security, robots are becoming an essential part of the hospitality industry.

Market Research Overview

The Hospitality Robots Market is experiencing significant growth as the use of technology in the travel and tourism industry continues to evolve. Food delivery apps have integrated contactless delivery through the use of autonomous machines and robotic systems, making it easier and safer for customers to receive meals. In the hospitality sector, robots are being used for a variety of tasks, including room service, housekeeping, and even massage and laundry services. Public acceptance of hospitality robots is on the rise due to their reliability, affordability, and productivity. E-commerce platforms and IoT devices are enabling the integration of robots in hotels, bars, and restaurants, streamlining processes and improving efficiency. Robots are being used for security checks, mobile guidance, front desk services, and revenue management. AI, ML, and computer science are at the forefront of robotics development, with universities and businesses offering courses and employment opportunities for programmers and engineers. Robots are also being used to enhance the guest experience, with tasks such as disinfecting public areas and providing interpersonal communication through voice and face recognition. The tourism industry is exploring the use of robots in offline and online environments, from cleaning robots and delivery robots to front-desk robots and security checkpoints. As the use of hospitality robots becomes more prevalent, it's important to consider the impact on employee health and the role of kinesiology and psychology in designing robots that complement human interactions. The future of hospitality is a blend of technology and human touch, with robots taking on tasks that improve productivity and efficiency while allowing human staff to focus on providing exceptional customer service.


Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200

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