Authored By: Sarah
30 Oct 2023

Contact Center Market Analysis | North America to Dominate Market Growth through 2023-2027

According to Technavio’s Market Research report, the Contact Center Market is estimated to exhibit growth at a CAGR of 9.33% between 2022 and 2027 followed by USD 161.73Bn revenue growth.

The rising adoption of cloud-based contact centers, the necessity to improve CRM for effective revenue generation, and the integration of interactive voice response (IVR) into contact centers are transforming this sector into a billion-dollar industry worldwide.

contact center software market size, contact center software market share, contact center software market analysis, contact center software market analysis reportFastest growing Topography of the Contact Center Market

North America to Dominate Market Growth Worldwide

34% of the growth of the global contact center software market during the forecast period will originate from North America. The growing adoption of contact center analytics, including multichannel customer interaction analytics, speech analytics, and contact center performance analytics applications in North America is fueling the growth of the contact center software market in North America. Analytics is given importance by enterprises in North America because it helps enterprises offer enhanced customer experiences.

Technavio report offers an up-to-date analysis regarding the current global market scenario, the latest trends and drivers, and the overall market environment including an accurate prediction of the contribution of all the geographic segments to the growth of the Contact Center Market. Refer to our best-selling sample report for all the insights

Leading companies such as 8x8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Inc., Ameyo Pvt Ltd., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp. etc are some of the major market participants when it comes to the Contact Center Market. Our report includes qualitative and quantitative analyses of market leaders with a wider understanding of the business ecosystem. 

Contact Center Market Highlights of the Report for 2023-2027

  • CAGR of the market during the forecast period 2023-2027
  • Detailed information on factors that will drive Contact Center Market growth during the next five years
  • Precise estimation of the Contact Center Market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the contact center industry across APAC, Europe, MEA, North America, and South America
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of Contact Center Market players.
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