Authored By: Sarah
04 Jul 2024

 Business Process Outsourcing Market Size to grow by USD 84.4 billion between 2024-2028

According to a research report “ Business Process Outsourcing Market” by End-user (IT and telecommunication, BFSI, Retail, Healthcare, Others) Business Segment (Large enterprises, SMEs) Geography (North America, Europe, APAC, Middle East and Africa, South America)- Global Forecast to 2028 published by Technavio, the market size is estimated to grow by USD 84.4 billion, at a CAGR of over 6.78% during the forecast period. Business Process Outsourcing (BPO) is an essential strategy for businesses seeking to minimize operational costs and enhance efficiency. By outsourcing non-core business processes such as procurement, logistics, and customer care, organizations can focus on their primary competencies and core business growth. The implementation of an in-house business process team entails additional expenses of up to 70% for workforce management, infrastructure, and employee training. Outsourcing these functions to BPO providers allows businesses to reduce costs, expand market share, and enhance customer relationships without the burden of managing an additional workforce and infrastructure.

Browse market data tables, figures, and in-depth TOC on “Business Process Outsourcing Market” by End-user (IT and telecommunication, BFSI, Retail, Healthcare, Others) Business Segment (Large enterprises, SMEs) Geography (North America, Europe, APAC, Middle East and Africa, South America) Global Forecast to 2028. Download Free Sample


By End-user, the IT and telecommunication segment is projected to dominate the market size in 2024

Business Process Outsourcing (BPO) refers to the practice of engaging an external service provider to manage and execute various business functions and processes instead of relying on in-house resources. BPOs offer expertise in specialized areas, including Data Management Processing, Sales, Accounting, Payroll Services in Finance, Human Resource Management, Management of Information Technology Operations, Insurance Claims Processing, Logistics, Social Media Administration, and Manufacturing. By leveraging the skills and capabilities of BPOs, large firms can gain a competitive edge and drive growth in these focus areas during the forecast period.

By Business Segment, Large enterprises  segment is expected to hold the largest market size for the year 2024

The Business Process Outsourcing (BPO) market's telecommunications segment has gained significant market share, driven by technological innovations, increasing data traffic, and consumer demand for digital content and communication. The telecom services industry is poised for continuous expansion with the emergence of 5G technology. Notable telecom organizations, such as Bharti Airtel Limited and Tech Mahindra, are focusing on developing and launching 5G-related products and services. Their strategic collaboration in March 2022 aims to create enterprise-grade digital solutions across 5G, private networks, and cloud, targeting various industries, including automobiles, aviation, ports, utilities, chemicals, oil and gas, and others.

North America is forecasted to hold the largest market size by region in 2024

The Business Process Outsourcing (BPO) market represents a significant opportunity for businesses seeking to optimize operational costs and focus on core competencies. By engaging BPO service providers, companies can leverage specialized expertise and economies of scale, resulting in improved efficiency, enhanced productivity, and reduced overheads. The global BPO market is expected to grow steadily, driven by increasing adoption across industries and geographies.

The Business Process Outsourcing Market growth and forecasting report also includes detailed analyses of the competitive landscape of the market growth and forecasting and information about 20 market companies, including:

  • Accenture Plc
  • Alight Solutions LLC
  • Amdocs Ltd.
  • Anderson Business Solutions Pvt. Ltd.
  • Automatic Data Processing Inc.
  • Capgemini Service SAS
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Deloitte Touche Tohmatsu Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • NEC Corp.
  • NTT DATA Corp.
  • Oracle Corp.
  • Sykes Enterprises Inc.
  • Tata Consultancy Services Ltd.
  • Tech Mahindra Ltd.
  • Wipro Ltd.
  • WNS Holdings Ltd.

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Research Analysis Overview

The Business Process Outsourcing (BPO) market is a dynamic and evolving industry that continues to gain awareness and investment in various sectors. The outsourcing type includes Onshore, Nearshore, and Offshore models, each offering unique advantages. Onshore outsourcing keeps operations within the same country, ensuring cultural and time zone alignment, while Nearshore provides a similar time zone and cultural proximity to Offshore locations. Power transmission industries have increasingly adopted BPO services to reduce costs and enhance service delivery through technical improvements and the adoption of AI technologies and IoT. Cloud computing and IT services are popular outsourced functions, allowing businesses to focus on their core competencies. Healthcare, finance, and IT sectors have been early adopters of BPO, leveraging the competitive advantage of external services for agility, efficiency, and flexibility. The use of AI and cloud computing in BPO has led to significant cost savings and operational improvements, making it an attractive option for businesses looking to stay competitive in today's market. BPO providers offer enhanced services, including language support, 24/7 availability, and specialized expertise, making it an essential component of many organizations' strategic plans. The continued investment in technological advancements and the adoption of new trends, such as AI and cloud computing, will further drive the growth of the BPO market.

Market Research Overview

The Business Process Outsourcing (BPO) market is a thriving industry that continues to gain traction among various sectors, including Mediterranean Consulting, Energy and Utilities, Travel and Hospitality, and Transportation and Logistics. BPO allows organizations, regardless of their size, from SMEs to Large Enterprises, to outsource non-core business functions to a third party. This approach offers numerous benefits such as cost savings, enhanced service, and increased agility and efficiency. BPO services can be delivered through various outsourcing types, including contract-based, bundled services, and best-shore models. Deployment modes like Cloud and On-Premise also offer flexibility to businesses. Services offered range from Customer Care and Telemarketing to Product Engineering and Facilities and Administration. Sourcing talent is a critical aspect of BPO, and it can be done in various ways, including onshore, nearshore, and offshore. Industries like Manufacturing, Finance and Accounting, and Human Resource Services have significantly benefited from BPO. The adoption of AI technologies, IOT, and technical improvements have led to increased competitive advantage for businesses. Regulatory bodies such as Anti-Money Laundering and the California Consumer Privacy Act have increased awareness of data security and infrastructure equipment. A distributed workforce, Business Continuity, and economic restructuring are also driving factors for BPO. Cloud technology and standardized platforms offer increased security and flexibility. The BPO market continues to evolve with the adoption of AI, cloud computing, and technological advancements in sectors like telecommunication, healthcare, and IT.


Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200

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